General FAQs

Q: What are Flameco natural charcoal briquettes made of?

A: Flameco natural charcoal briquettes are made from premium all-natural coconut-based biomass, which are a byproduct of the locally grown coconuts in Indonesia. They are compressed into briquettes without the use of any chemicals or additives.To bind the briquettes the granular charcoal is mixed with water and 100% natural, vegetable Tapioca starch. A superior, green alternative to regular wood charcoal and fossil coal.

Q: What do Flameco natural charcoal briquettes look like?

A: Flameco natural charcoal briquettes look like regular briquettes, with a smooth surface, uniform, and pillowy shape.

Q: Are Flameco natural charcoal briquettes eco-friendly?

A: Yes, Flameco natural charcoal briquettes are eco-friendly. They are made from a renewable resource and do not contribute to deforestation. They also emit less carbon-dioxide (CO2) and produce less ash than traditional charcoal, making them a sustainable and environmentally sound option.

Q: Does Flameco natural charcoal briquettes have any chemical additives?

A: No, Flameco natural charcoal briquettes do not have any chemical additives. They are made from 100% natural coconut-based byproduct without the use of any chemicals or synthetic materials.

Q: How do Flameco natural charcoal briquettes compare to traditional charcoal in terms of performance?

A: Flameco natural charcoal briquettes burn hotter, longer, and cleaner than traditional charcoal, making them a superior choice for grilling. They also produce less ash, making for an easy clean-up after your cookout.

Q: Can Flameco natural charcoal briquettes be used in any type of grill?

A: Yes, our Flameco natural charcoal briquettes can be used in any type of grill, including charcoal grills, kamado grills, and smokers.

Q: Are there any health benefits to using Flameco natural charcoal briquettes?

A: Flameco natural charcoal briquettes do not contain any harmful toxins or chemicals, making them a healthier and safer option for grilling. They also produce less smoke than traditional charcoal, reducing the risk of respiratory problems.

Q: How do I dispose of used Flameco natural charcoal briquettes?

A: Used Flameco natural charcoal briquettes can be disposed of in your regular trash or used as compost for your garden. They are 100% natural and biodegradable, making them an eco-friendly option for waste disposal.

Q: Where can I buy Flameco natural charcoal briquettes?

A: Our sales team is diligently building network of retailers in Asia and North America (USA and Canada). Please email us at info@flamecobriquette.com for inquiring our products

Quality and Certification FAQs

Q: What is BSCI certification?

A: BSCI (Business Social Compliance Initiative) certification is a comprehensive and internationally recognized framework for monitoring and improving working conditions in global supply chains. It ensures that companies adhere to strict social and environmental standards.

Q: What is TUVRheinland ISO 9001:2015 certification?

A: TUVRheinland ISO 9001:2015 certification is a quality management system certification that ensures companies have implemented an effective quality management system and are committed to continuous improvement.

Q: What is TUVRheinland ISO 14001:2015 certification?

A: TUVRheinland ISO 14001:2015 certification is an environmental management system certification that ensures companies have implemented an effective environmental management system and are committed to reducing their environmental impact.

Q: Flameco natural charcoal briquettes achieved all 3 certifications. Why is it important for Flameco briquettes to be BSCI certified, TUVRheinland ISO 9001:2015 certified, and TUVRheinland ISO 14001:2015 certified?

A: It is important for Flameco natural charcoal briquettes to be BSCI certified, TUVRheinland ISO 9001:2015 certified, and TUVRheinland ISO 14001:2015 certified to ensure that they are produced in a socially and environmentally responsible manner. This certification ensures that the company has implemented effective management systems that comply with international standards for quality, social responsibility, and environmental sustainability.

Q: What are the benefits of using natural charcoal briquettes that are BSCI certified, TUVRheinland ISO 9001:2015 certified, and TUVRheinland ISO 14001:2015 certified?

A: Using natural charcoal briquettes that are certified by BSCI, TUVRheinland ISO 9001:2015, and TUVRheinland ISO 14001:2015 ensures that you are using a product that has been produced in a socially and environmentally responsible manner. This not only benefits the environment but also supports fair working conditions for workers in the supply chain.

Q: How can I verify that the natural charcoal briquettes I am purchasing are BSCI certified, TUVRheinland ISO 9001:2015 certified, and TUVRheinland ISO 14001:2015 certified?


A: Look for the certification logos on the product packaging or check with the company's website to verify their certifications. Additionally, you can request a copy of their certification documents from the company. Please contact info@flamecobriquette.com for inquiry on the certification related matters.

Q: Are there any additional costs associated with using natural charcoal briquettes that are BSCI certified, TUVRheinland ISO 9001:2015 certified, and TUVRheinland ISO 14001:2015 certified?

A: There is a slight increase in cost associated with using Flameco natural charcoal briquettes that are certified by BSCI, TUVRheinland ISO 9001:2015, and TUVRheinland ISO 14001:2015. However, this cost increase is often minimal and is offset by the benefits of using a socially and environmentally responsible product - of which Flameco is committed to do.

Q: Does your coconut briquettes look fibrous or hairy?

A: No, Flameco natural charcoal briquettes have gone thru rigorous certification process. Thus, Flameco guarantee its briquettes are free of fibrous or hairy substance.

Q: How can I ensure that I am buying coconut briquettes that look like regular briquettes?

A: Look for coconut briquettes that are made from high-quality coconut shells and have undergone a proper processing method. Make sure to read product reviews and do your research before purchasing.

Look for Flameco logo and certification process. Please contact info@flamecobriquette.com for inquiry on the certification related matters.

Q: How can I tell if the coconut briquettes I have purchased are of high quality?

A: Look for coconut briquettes that have a smooth surface, uniform shape, and are made from 100% natural coconut shells. They should be easy to light and burn hotter and longer than traditional charcoal.

CSR FAQs

Q: Why is it important for Flameco to be part of CSR commitment to organizations such as the Orangutan foundation, Komodo foundation, or proceeds to help children foundation?

A: Being part of a CSR commitment to organizations such as the Orangutan foundation, Komodo foundation, or proceeds to help children foundation demonstrates the company's commitment to operating in a socially responsible manner. This CSR commitment shows that the company is taking steps to support important causes and make a positive impact on society and the environment. Please contact info@flamecobriquette.com for inquiry on the CSR commitments you / your retailers would like to engage. We can custom print the logo and be part of your CSR commitment.

Q: How does the company contribute to the organizations it is committed to?

A: The company contributes to the organizations it is committed to by donating a portion of its profits to these organizations. Additionally, the company may participate in fundraising events or volunteer its time and resources to support these organizations. Please contact info@flamecobriquette.com for inquiry on the CSR commitments you / your retailers would like to engage. We can custom print the logo and be part of your CSR commitment.

Q: How can I verify that the company is truly committed to these organizations?


A: Look for information on the company's website or product packaging that details their CSR commitment and the organizations they support. Additionally, you can research the organizations themselves to see if the company is listed as a supporter or partner.

Q: Can I choose which organization my purchase supports?

A: It depends on the company's CSR commitment. Some companies may allow customers to choose which organization their purchase supports, while others may have a predetermined allocation of funds to each organization. Check with the company for more information on their CSR commitment and how purchases are allocated.

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INDONESIA OFFICE


(62) 877-8381-0703

Menara BCA 50th Floor,

Jl. Mh. Thamrin no 1, Jakarta

10150


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